Refund policy
--- At Revival Brand Co., customer satisfaction is our top priority. We strive to ensure every product meets your expectations. However, we understand that issues may arise. Please review our return and refund policy below:
Returns Eligibility for Returns:
- Returns are accepted for defective or damaged products.
- Custom-made items (e.g., personalized hats, signs, or apparel) are non-returnable, except in cases of defects or errors caused by us.
Timeframe:
- All return requests must be initiated within 7 days of receiving your order.
Conditions:
- Items must be returned in their original condition, unused, and with all packaging intact.
- Proof of purchase is required (e.g., receipt or order confirmation).
Refunds Eligibility for Refunds:
- Refunds are provided for items that are defective, damaged, or incorrect due to our error.
- Refunds are not available for customer errors, such as incorrect design files or specifications.
Process:
- Contact us at orders@revivalbrandco.com or call 435-319-0742 to report the issue.
- Once the return is approved, ship the product back to us (shipping costs for returns are the customer's responsibility unless the issue was caused by us).
- After inspecting the returned item, we will process the refund or provide a replacement.
Refund Method:
- Refunds will be issued to the original payment method within 7-10 business days after the return is approved.
Order Cancellations
- Orders can be canceled within 24 hours of placement for a full refund.
- After 24 hours, cancellations may incur charges if work has already begun.
Contact Us
- Phone: 435-319-0742
- Email: orders@revivalbrandco.com
We're here to help and ensure you're satisfied with your experience at Revival Brand Co.